# Delete your data

> How to remove your hexodic account and data — what goes, what stays, and how long it takes.

How to delete your hexodic account and data: delete it yourself in the app in two steps, or email us to remove specific data without closing your account. What is erased, what is kept, and the 30-day recovery window.

Canonical HTML: https://hexodic.com/delete-data
Site index for agents: https://hexodic.com/llms.txt

This page explains how to delete data held by **hexodic**, the game published by
**INTERPLORE LLC** (Michigan, USA). It applies to the hexodic apps on **Google Play** and the
**App Store**, and to **hexodic.com**.

Contact for any request: **interplore.media@gmail.com**

## Option 1 — delete your account yourself, in the app

Two steps, on any platform:

1. Open the **menu** (☰, top-left of the home screen).
2. Choose **Delete account**, then confirm.

You must be signed in, so only you can delete your own account. If you have never signed in, we
hold no account for you and there is nothing to delete — you can play hexodic without an
account.

## Option 2 — ask us to delete data without closing your account

If you want specific data removed but want to keep your account, email
**interplore.media@gmail.com** from the address on your account, tell us what you want removed,
and we will action it and reply. There is no charge and you do not need to give a reason.

## What happens when you delete your account

**Immediately.** Your account is deactivated and your **email address and phone number are
erased** from it straight away, so it cannot be matched or re-linked by a future sign-in.

**For 30 days.** The record is retained so you can recover the account if you deleted it by
mistake. Email **interplore.media@gmail.com** within that window and we can restore it. After 30
days recovery is no longer possible.

**After 30 days.** A scheduled job permanently purges your data from every store that holds it:

| Data permanently erased |
| --- |
| Your player record — sign-in identity, email address, display name, and provider avatar URL |
| Your game statistics and rating |
| Your in-game currency balance and entitlements |
| Your mission and challenge progress |
| Your notifications |

We keep a record that a purge happened — your player id, when you deleted, when it was purged,
and which stores were affected — so we can show the deletion was carried out. It contains no
personal information about you.

## What is kept, and why

**Anonymous game records.** Completed games are stored with no link to your identity — no name,
email, account id, device identifier, or precise location. Because they cannot be traced back to
any individual, they cannot be selectively removed. You can stop new records being created at
any time in **Settings › Share anonymous game data**.

**Purchase and transaction records.** Where a purchase was made, the underlying transaction
record is retained where we are required to keep it, and audit records are immutable by design.
Purchases are handled by **Apple** or **Google** under their own terms — we never hold your
payment details.

## Data held by your sign-in provider

If you signed in with **Google**, **Apple**, or **Facebook**, deleting your hexodic account
removes what **we** hold. It does not change anything held by that provider. To disconnect
hexodic from your Facebook account, use Facebook's **Settings › Apps and Websites**.

## Related

- Want to close your account entirely? See [delete your account](/delete-account).
- Full detail on what we collect and why: [privacy policy](/privacy).

## Questions this page answers

- How do I delete my hexodic account?
- How do I request hexodic delete my data?
- What data does hexodic keep after I delete my account?